Description:

Department: Member Engagement
Status: Non-Exempt, Full-Time
End Date: Open Until Filled

Summary

CapRadio’s Member Engagement team is the human connection between the station and its audience, striving to strengthen members’ passion for sustaining public radio. Member Engagement supports member-listeners by tracking donations, providing receipts, answering questions and encouraging listeners to financially support CapRadio’s community driven mission.

As a Member Engagement Associate your typical tasks will include data entry, donation processing and customer support. You will be instrumental in ensuring accurate financial accounting of donations made to the station, maintaining member records and will provide an important interpersonal communication link to CapRadio members.

We’re looking for someone who has a passion for working within a database to keep accurate records, and who enjoys interactions with people via phone and email. The ideal candidate will have strong communication skills, experience with financial data processing and the ability to ensure accuracy in their work. We are looking for someone who is a life-long learner, collaborative and detail oriented.

If this sounds like you, then you should apply for CapRadio’s Member Engagement Associate!

We’re focused on building a diverse and inclusive organization and that takes all kinds of people. So, if you’re excited about this role but don't meet all the qualifications listed, we encourage you to apply.

Requirements:

Position Responsibilities:

Accurately record and maintain gifts and donor information in donor database to ensure accuracy
Respond to member/donor calls and emails to answer donors’ enquiries and resolve payment issues to maintain accuracy in records and correct financial engagement
Daly processing and data entry of all sources of gifts from mail, online, telemarketing, lock box, email and third-party vendors.
Make calls to donors on a regular basis
Resolve customer issues and ensure effective and sustainable problem resolution to preserve long term relationship for future
Perform mail merges, printing, and distribution of thank you letters
Educate donors, ensuring familiarity with CapRadio and its goals to encourage financial support
May supervise office volunteer staff, participate in thank you gift fulfillment, manage or assist with mass email projects
Participate in cross-functional tasks and shared responsibilities within the team to support overall member engagement goals.

Qualifications/Experience:

At least one year of data entry and processing experience required, with experience working with fundraising databases highly desirable
Ability to organize and manage multiple priorities
Strong customer service skills
Strong attention to detail
Excellent interpersonal and communication skills
Commitment to organization success
Familiarity with Microsoft Word and Excel

Background check will be required if offer of employment is extended.

Salary

The hourly compensation for this role is $20-20.75 per hour

CapRadio also offers:

Medical, dental, vision, chiropractic, and acupuncture insurance
Retirement plan
Paid holidays
Two weeks of flexible, accruable paid time-off
Paid sick leave
Group life insurance
Flexible spending plan for health and dependent care

Apply
Please upload your resume and cover letter.

You can address your letter to the hiring manager for this position, Amy Jewett, Senior Member Engagement Manager. If you have any inquiries or trouble submitting your application materials to the link, please contact us at careers@capradio.org.

CapRadio
Attn: Human Resources
7055 Folsom Blvd.
Sacramento, CA 95826

Capital Public Radio is an equal opportunity employer.

Capital Public Radio, Inc.

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Member Engagement Associate